Associate - Knowledge Management

Key Responsibilities

1. Taxonomy and Classification Structures

• Establish the overall Knowledge Management (KM) structure including define taxonomy objectives, determine scope, decide taxonomy type and establish naming conventions and standard terminology.
• Organise knowledge into logical groupings aligned with business functions by identifying core and support functions, defining top-level categories, breaking down into sub-categories, as well as eliminating duplication and overlaps.
• Define and develop classification structure by defining document types, defining classifications levels, aligning with regulatory frameworks, as well as establishing classification criteria and rules.
• Define metadata and tagging standards to enable efficient search and retrieval.
• Create controlled vocabulary.
• Map existing documents with new taxonomy by conducting document inventory, mapping documents to categories and sub-categories, as well as cleaning up outdated or duplicate documents.
• Develop classification guidelines and business processes.
• Configure KM taxonomy into KM system.

     2. Centralised Document Repositories

• Design repository structure by developing folder structure aligned with KM taxonomy.
• Establish document classification and access control.
• Define metadata and document standards by defining mandatory metadata, standardising tagging and keywords, documentation of templates and formats, as well as version control standards.
• Manage document migration and clean-up by conducting document inventory, validating document accuracy and relevance, migrating documents into the new structure, as well as applying classification and metadata tagging.
• Manage KM system setup and configuration.

     3.Knowledge Capture

• Identify critical knowledge by identifying business-critical processes and functions, key subject matter experts, as well as prioritising high-risk areas.
• Define knowledge scope and format on how knowledge should be captured.  
• Conduct knowledge elicitation by conducting interviews with subject matter experts, workshops, focus group, project debrief, and others.
• Convert captured knowledge into usable formats.
• Classify and tag knowledge and store in central repository.

     4. Audit and regulatory documentation

• Ensure documents are audit-ready and retrievable in the central repository.
• Ensure documents accuracy and compliance by conducting periodic review, validating against current regulations and policies, track review cycles and expiry dates.
• Manage document lifecycle by defining retention schedules, archive, and disposal

     5. KM system implementation and user adoption

• Conduct document inventory and clean-up, remove duplicates and outdated content.
• Define user roles and access levels by configuring permissions and security controls.
• Conduct user acceptance testing (UAT), test search functionality and navigation.
• Assist in conducting training sessions and hands-on workshops with internal staff.  

Key Responsibilities

1. Bachelor’s Degree in Information Management, Administration or other related fields.
2. Minimum 4 years of experience in managing and review policies, guidelines and standard operating procedures.
3. Excellent communication, presentation, and interpersonal skills, with experience engaging with stakeholders at various levels.