Associate - New Retirement

Key Responsibilities

1. Review and verify pensioners’ retirement applications in accordance with the retirement acts, service circulars, and relevant pension rules in pursuant to the service level agreement. 
2. Assist Head of Unit in maintaining good relationship with pensioners, external party, and human resource from government agencies to smoothen the transfer of knowledge, recent development of policies and handling queries.
3. Assess and resolve internal and external complaints while identifying the root cause of the issue.
4. Assist in developing and maintaining Standard Operating Procedures (SOPs) or departmental guidelines for daily operations, ensuring alignment with the Pension Act 1980, Service Circulars, and Treasury Circulars.
5. Monitor services standard, daily workload, and turnaround times to plan workforce capacity that matches current workload.
6. Assist in ensuring that processes and controls are adhered to, mitigating operational loss and external fraud
7. Ensure activities with high regulatory and compliance impact are performed with the highest level of quality to deliver satisfactory audit and operational risk results.

Key Requirements

1. Bachelor’s Degree in Business Administration or Management or other related Bachelor’s fields.
2. Minimum one (1) year experience in processing-related operational functions.
3. Working knowledge of multiple human resource disciplines.
4. Exposure to managing improvement initiatives.
5. Exposure to implementing ISO quality management systems and information security management systems.
6. Knowledge of government employment terms and conditions is an advantage.